Return & Cancellation Policy
15-Day Return Policy
We accept authorized returns within 15 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. Koppema Marketplace will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (03-8891 8590) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 15 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Cancellation Policy
Cancellations may be accommodated if both of the below conditions are true:
1. Order is cancelled within 15 minutes of order being placed.
2. Order has not yet been shipped.
Orders cannot be cancelled if they have already been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving our electronic Order Confirmation email.
For any further assistance, please contact us via phone (03-8891 8590) or email to speak with a customer service representative.
